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Complaints / Feedback

Beaumont Hospital values all feedback received from service users and endeavours to make improvements to services based on the feedback received. We are committed to fostering a culture of openness and partnership that encourages service users to raise concerns and provide feedback in order to resolve issues in a timely manner and bring about positive change throughout our services.

How to make a complaint

Beaumont Hospital aims to resolve issues locally as soon as identified.

  • If you are an inpatient and have any concerns, please contact the Clinical Nurse Manager (CNM)/ Nurse in Charge of the ward you are on to highlight your issues.
  • If you are an out-patient, please highlight your concerns to the staff in the area who will assist you.
  • If your concerns cannot be resolved at local level or if you wish to make a formal complaint, please contact the PALS department.
  • PALS provide a personal and confidential service to patients, family members and visitors.
  • If you wish to make a formal complaint, PALS will assist you with this process as per the hospitals complaints policy.
  • PALS are committed to supporting open disclosure within the hospital and will support you through this process.
  • Consent is required for all 3rd party complaints being made.
  • In line with policy, a complaint can be submitted up to 12 months after the date the event occurred or became known.
  • Issues of clinical judgement fall outside of the complaints remit and therefore cannot be managed by the PALS department.
  • For more information on how to make a complaint, please see below resources or contact PALS at pals@beaumont.ie 

Learning and recommendations

Beaumont Hospital values all feedback received from service users and is committed to fostering a culture of quality and patient safety. Following the review of complaints submitted, key learnings and recommendations are identified and staff endeavour to make improvements to services based on the feedback received. Recommendations and learning will be shared with you as part of your stage 2 response from PALS.

What you can do if you are not happy

We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can contact: Quality and Patient Safety Manager, HSE Dublin and North East Acute Hospitals. 

Email: susanmoloney@rcsihospitals.ie 

Address: Quality and Patient Safety Directorate, Academic Centre, Connolly Hospital, Dublin 15. D15 X4OD 

Office of the Ombudsman 

You can refer your complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use. The Ombudsman will ask you for details of your complaint and a copy of our stage 2 response to you. The best way to contact the Ombudsman is by:

  • Clicking on the Make A Complaint on the Ombudsman website
  • Writing to the Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773.
  • Calling the Ombudsman on 01 639 5600 if you have any queries.

Feedback 

Beaumont Hospital values all feedback from service users. 

If you have feedback or suggestions relating to the care provided to you, please let us know and we will share this with the relevant service. 

If you had a good experience and would like to thank the staff who cared for you, you can let us know. 

We will ensure that your feedback is communicated directly to the staff caring for you. 

Please send your feedback to pals@beaumont.ie 

Complaints information leaflet and policy

For further information on how to make a complaint, please click on our Patient Information Leaflet on the Management of Complaints and Beaumont Hospital's Policy on the Management of Complaints below

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